Privacy Policy

Relliq Ltd is the data controller responsible for your personal data. We operate portable powerbank rental stations at venues across the United Kingdom.

You can contact us about data protection matters at: [email protected]

When you rent a powerbank, we may collect: your payment card details (processed securely by our payment provider), transaction data including the date, time, venue, and duration of your rental, and device identifiers where required to operate the service.

When you contact us via our website form, we collect: your name, email address, and the content of your message.

When you visit our website, we may collect: your IP address, browser type, pages visited, and referring URLs via analytics tools.

To fulfil your rental transaction and process payment — legal basis: performance of a contract.

To respond to enquiries you send us — legal basis: legitimate interests.

To recover unreturned powerbanks and apply the applicable charge — legal basis: performance of a contract and legitimate interests.

To improve our service and website through analytics — legal basis: legitimate interests.

To comply with legal obligations, including financial record-keeping — legal basis: legal obligation.

We do not sell your personal data. We may share it with:

Payment processors — to handle rental transactions securely.

Venue partners — limited operational data only, such as station usage statistics. No personal data is shared with venues.

Analytics providers — anonymised or aggregated data only.

Law enforcement or regulatory authorities — where required by law.

Rental transaction records are retained for 7 years to comply with financial and tax regulations.

Enquiry and contact form data is retained for 2 years from the date of your last contact.

Website analytics data is retained in aggregated form only and is not linked to identifiable individuals after 26 months.

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data where we have no lawful reason to retain it; object to or restrict our processing of your data; request a portable copy of your data; and withdraw consent where processing is based on consent.

To exercise any of these rights, email us at [email protected]. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is processed by PCI-DSS compliant providers and is never stored on our systems.

Our website uses essential cookies required for the site to function, and optional analytics cookies to help us understand how visitors use the site. You can manage your cookie preferences through your browser settings.

We do not use advertising or tracking cookies.

Your data is processed and stored within the United Kingdom and European Economic Area. Where any transfer outside these areas is necessary, we ensure appropriate safeguards are in place in accordance with UK GDPR.

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our service after any changes constitutes acceptance of the updated policy.